Privacy Policy

Design Stack Studios
Effective date: 30 September 2026

This Privacy Policy is issued by Design Stack Studios (ABN 80 724 221 276) (collectively and individually referred to as “Design Stack Studios”, “we”, “us” or “our”).

Who we are and how you can contact us

We are Design Stack Studios and we are based in Queensland, Australia. We are committed to protecting your privacy and respecting and upholding your rights when you use this Site. This Privacy Policy applies to the products and/or services we provide on our Site designstackstudios.com (“Site”) and our social media channels, and explains how we collect, hold, use and disclose data and comply with the requirements of the Privacy Act 1988 (Cth). It forms part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram or Facebook, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy.

You can contact us for privacy-related questions by completing the form on our contact page or contacting us at hello@designstackstudios.com.

We will only use your personal information in compliance with Australian privacy laws (Privacy Act 1988 (Cth)), the Australian Privacy Principles and, to the extent applicable, the EU General Data Protection Regulation (GDPR) and any replacement legislation, regulation, guidelines or standards governing the use, storage or transmission of personal data.

Our role in your privacy

If you are a client, subscriber or just a visitor on our Site, this Privacy Policy will apply to you.

Our responsibilities

As we are the provider of the services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.

Your responsibilities

Please read this Privacy Policy and our Website Terms & Conditions. If you provide us with any data relating to a third party, you confirm that you have the right to authorise us to process that data on your behalf in accordance with this Privacy Policy. It is also your responsibility to inform them about our privacy practices, including how we collect, use, disclose and retain their personal information as outlined in this Privacy Policy. By sharing another person’s personal information with us, you agree to indemnify and hold us harmless from any claims, liabilities, damages or expenses arising from your failure to obtain consent or inform the individual of our privacy practices as required under this section.

When and how we collect data

From the moment you visit our Site, we are collecting data. Sometimes you might provide this data by completing a form, otherwise we might collect the data automatically. We may also collect data when:

• You send us an enquiry through a form on our Site, or through the AI assistant on our Site or social media channels
• You interact with us on social media
• You complete any sign-up forms or landing pages, or send us a direct message via social media or an email to any of our nominated emails
• You become a client, including when we prepare a quote, agreement or invoice for you, or you share files with us for your project
• You leave us a review or respond to a request for feedback
• You participate in promotions and giveaways or any request for additional data such as client surveys
• You accept our cookies and tracking technologies, which may include services from third parties that provide analytics, traffic management, content delivery and load balancing (for example, content delivery networks). For more details on the cookies we use, please refer to the section on cookies below.
• You voluntarily submit your data to us for any reason

Types of data we may collect

• Contact details (name, address, email, phone number)
• Your business name, and basic information about your business and its history
• Information you provide about your project, such as your goals, content, images, logins you choose to share with us, and files
• Data about the services you purchase from us, including quotes, agreements and invoices
• Data about your experience with our Site and our services
• Data relating to your circumstances and such other information that is relevant to the services we provide to you
• Data that identifies your device (your IP address, browser type, time zone, browser plugins, approximate location, operating system and version). We do not link this with any personal data.
• Data on how you use our Site (pages viewed, links clicked, how long you are on our pages and other actions)
• We may also collect technical data via third-party services, such as content delivery networks, spam protection or font services, to improve the performance, security and functionality of our Site. These services may collect information like IP addresses to ensure proper delivery and functionality.

Our AI assistant

Our Site and social media channels may include an AI assistant that answers questions and collects enquiry details. The assistant is provided through a third-party platform. When you use it, the messages you send and any details you provide (such as your name, contact details and information about your project) are processed and stored by that platform so we can respond to your enquiry and improve the assistant’s answers. Please do not share sensitive information (such as health or financial details) with the assistant. Answers from the AI assistant are general information only and may occasionally be incomplete or inaccurate. The AI assistant does not make decisions about you. A person from Design Stack Studios reviews enquiries before any quote or agreement is provided.

Use and disclosure of your data

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so. We will use your data for the purposes it was collected and related purposes, which include:

• Operating our Site
• Responding to your enquiries and providing you with information and services
• Client support, and managing quotes, agreements, invoices and payments
• Detecting and preventing fraud and spam
• Improving our Site and making your experience on our Site more efficient and enjoyable
• Market research, for example we may contact you for feedback or a review about our services
• Providing you with information about other services or opportunities that may be of interest
• Marketing (with your consent)
• Monitoring your compliance with our Website Terms and Conditions

We may disclose your data for the purposes it was collected and also:

• As required by law, subject to our legal obligations
• With your explicit consent
• Within our business, limited to trusted service providers who have a legitimate interest to access your data in order to provide our services
• To send you marketing material (with your consent)
• To process your participation in any promotions and giveaways (including contacting you if you win, and displaying your name online and on our social media platforms)
• To share with third parties who are necessary to enable us to provide our services to you, subject to appropriate confidentiality and data protection agreements

Google Analytics

We may use Google Analytics functions. You can find out how Google collects and uses data in Google’s privacy information, and you can opt out of Google Analytics tracking using the Google Analytics opt-out browser add-on.

Our use of Google Analytics may include display advertising and remarketing. You may see our adverts across the internet. This is due to the use of tracking technologies (cookies) to optimise and serve our adverts based on past visits to our Site.

Meta insights and advertising

To continuously improve your experience, we may use Meta Insights, Meta Analytics and the Meta pixel to understand how you interact with our content on our Facebook page, our Instagram account and our Site. This technology helps us to measure and analyse engagement and the effectiveness of our services and advertising. For details on how Meta collects and uses your data, we encourage you to review Meta’s Privacy Policy. If you prefer not to have personalised ads on Facebook or Instagram based on the data collected, you can change your ad preferences in your Facebook or Instagram settings.

Choosing not to provide personal data

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with our services. You can continue to use our Site and browse its pages.

Marketing

We will always let you know before we collect any data from you what the intended use is, including whether we intend to use it for marketing, and if third parties are involved we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by:

• contacting us via email at hello@designstackstudios.com or completing the form on our contact page; or
• unsubscribing within the email if you have previously subscribed to our newsletter.

Your rights

You can exercise your rights at any time by contacting us via email at hello@designstackstudios.com or through the contact page on our Site.

Accessing information we hold about you

We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (for example, another person’s confidentiality or intellectual property rights). We will tell you if we cannot comply with your request and why.

Inaccurate information

You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.

Objections to using data for profiling or automated decisions

We may analyse your data to determine the services that are most relevant to you, such as tailoring our emails based on your interests. However, we will not use your data for any automated decisions that could significantly impact you without your explicit consent or where required or authorised by Australian law. The primary purpose of using your data is to provide our services to you effectively.

The right to be forgotten

You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

Making a complaint

If you have any complaints regarding how your data is handled, please contact us via our contact page. If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner (OAIC) via their website www.oaic.gov.au.

If you are located in the European Union and feel your data has been mishandled, you may lodge a complaint with your local data protection authority, which you can find through the European Data Protection Board (EDPB) at edpb.europa.eu.

Under Australian privacy laws, individuals may take legal action for serious invasions of privacy, including intrusion upon seclusion or misuse of private information. If you believe your privacy has been intentionally or recklessly breached, and the invasion is serious, you have the right to seek compensation or other remedies through the courts.

Security of the data we collect

We realise that our clients trust us to protect their data and, whilst we cannot guarantee the security of any information you transmit to us or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes:

• Password access to accounts, with additional sign-in security where available
• Storing electronic data with reputable third-party storage providers who have appropriate security protections
• Limiting access to personal information to individuals who need to know
• Using payment providers who are PCI DSS compliant
• Not storing your payment card details

Where we store data

Some of the service providers we use to run our Site and our business store or process data outside Australia, including in the European Union and the United States, and may use servers in other countries. Where this happens, we take reasonable steps to choose providers with appropriate privacy and security protections so that your data remains protected in line with Australian privacy laws.

How long we store data for

We will retain your data for as long as it is reasonably necessary for the purposes for which it was collected, and as required by Australian law. The specific retention period will depend on your interactions with us. If you have purchased services from us, we will keep a record of that purchase for the period necessary to meet our invoicing and tax obligations as required by Australian tax laws. Once we no longer require your information for the stated purposes, we will securely delete it or anonymise it, in accordance with applicable Australian privacy laws.

Third parties who access your data

We share data with third parties in the following circumstances:

• Our suppliers and service providers working for us, for example payment processors
• Our professional and legal advisors
• Third parties engaged in fraud and spam prevention and detection
• Law enforcement or other government authorities
• Third parties who enable us to provide our services, which may include:
  • website hosting, content delivery and spam protection providers, which keep our Site running quickly and securely;
  • our AI assistant platform, which processes and stores conversations and enquiry details;
  • client management, quoting, invoicing, client portal and file sharing tools;
  • payment processors, which process card payments made through invoice payment links;
  • analytics and visitor insight tools, including Google Analytics, which help us understand how our Site is used;
  • social media and advertising platforms, such as Facebook, Instagram and Google Ads, for the purposes of measuring advertising, custom audience generation and the development of targeting criteria; and
  • review request and email marketing tools, for requesting reviews and sending newsletters and other information you have agreed to receive.
• Where we have your consent to do so, or otherwise where we are legally permitted to do so.

Payment security

We do not take card payments directly on our Site. You can pay our invoices by bank transfer, or by card through a secure payment link included with your invoice. Card payments are handled by secure third-party payment providers that comply with the Payment Card Industry Data Security Standard (PCI DSS). Your complete card number cannot be viewed by us, and we do not store your payment card details. While we take care to protect the information in our possession, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

Age requirement

Our services are for people aged 18 or over. If you are under 18, please ask a parent or guardian to contact us on your behalf, or get their permission before you send us any personal information. We do not knowingly collect personal information from anyone under 18 without a parent or guardian’s permission.

Cookies and how to block them

Our Site uses cookies and similar technologies to provide certain functionality. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyse traffic and for advertising and marketing purposes. They do not harm your systems, and the help function in your browser will tell you how to restrict or block cookies.

You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. For more information about cookies and how to disable them, visit www.allaboutcookies.org. If you use browser settings to block all cookies, you can continue to use the Site, however certain parts of it may not work as effectively.

Web beacons

We may use web beacons (also known as clear gifs) on our Site and in our emails. These enable us to track behaviours such as email opens and link clicks, as well as collect information like your IP address, browser type or email client. This data helps us analyse and improve the performance of our emails, ensuring we can provide you with services that better meet your needs. You can opt out of receiving emails from us at any time by clicking the “unsubscribe” link included in each email.

Governing law

This Privacy Policy and your use of this Site are governed in all respects by the laws of Queensland, Australia.

Updates to our Privacy Policy

Please check our Privacy Policy periodically, as we may update it from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will always ensure that the current date of the Privacy Policy, also known as the “Effective date”, is displayed at the top of this Privacy Policy, so you know it is the latest version.